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Delivery & Returns

Deliveries
We do not have every garment in every size and colour in stock in our shop, so we may need a couple of days to get things in from Carhartt's European warehouse.  If an item is required urgently, please give us a call or email so that we can check availability in our shop. 

We are pleased to offer a shipping quotation for orders outside the UK - please contact us for further information.

Orders below £40 are sent via Royal Mail.

Orders above £40 to addresses in mainland UK (excluding Scottish Highlands) are sent via Interlink Express, timed and tracked courier free of charge

Orders above £40 going to Northern Ireland, Scottish Highlands and British Islands are sent free of charge via MyHermes Home Delivery Network which is a 3-5 business day service.  We can upgrade this to a two-day service at extra cost if required.

Please take care when entering your address and email.  We do not accept responsibility for packages sent to an address that has been incorrectly given and we will be unable to send order updates if an email address has been mis-typed.  If an error has been spotted after an order has been placed please contact us as soon as possible so that we can amend any details prior to shipment.

 

Payment

We accept PayPal and credit/debit cards through this website.

Returns

Items must be returned unworn, in saleable condition* within 14 days of receipt.  (A 15% handling fee may be deducted from refunds for items received after this time).

Please enclose a copy of your invoice together with your instructions (i.e. alternative size or refund) and send your returns to:
Ruff 'n' Tuff Clothing
Manor Farm
Denton
Harleston
Norfolk
IP20 0AX

Please note that we are unable to process any returns unless there is paperwork inside the parcel letting us know who has sent the item back and all tags and labels are still attached! 

Failure to return an item with all its original tags may result in it being sent back to you or a 20% handling fee deducted from any refund. 

*Saleable condition means that items must be returned in the same condition they were received as, unworn with all original tags still attached and free from pet hair.

Goods returned as faulty will be inspected for a manufacturing defect.  If we deem the item to be faulty a full credit will be issued.

When returning goods, please use a signed-for or registered service for your own safety.  We are unable to accept a proof of postage receipt, as this is not proof of delivery.  www.myhermes.co.uk is a very economical and convenient trackable collection/delivery courier service.

We won't refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.

Please note that all items remain the responsibility of the customer until we receive it.

 


Carhartt Warranty

For over 125 years, Carhartt, Inc. has been committed to offering the finest workwear products and customer service available. They stand behind the quality, craftsmanship, and performance of all their products. Carhartt use only the finest materials and apply strict quality control standards to each and every garment and accessory that they sell. Their goal is to ensure your satisfaction with each purchase and provide you the best possible service for years to come.

Since all apparel has an expected service life, this commitment does not cover damage caused by normal wear and tear (including zippers and other hardware), misuse, neglect, or obvious abuse of the garment. Carhartt, Inc. assumes no liability for garments that have had alterations, embroidery, or other ornamentation added to the garment.