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Delivery & Returns

Deliveries

COVID-19 Update; We are open as normal (except for answering the telephones due to restrictions in our office).  Our warehouse and Carhartt's warehouse are currently working to schedule, however please allow extra time for delivering as services of both Royal Mail and APC may be affected in your area due to local staff shortages.  As the situation changes we will keep our customers up to date.  Thank you for your support.

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We do not have every garment in every size and colour in stock in our shop, so please allow up to 5 working days for despatch in case we need to get things in from Carhartt's European warehouse.  If an item is required urgently, please send us an email so that we can check availability in our stores. 

We are pleased to offer a shipping quotation for orders outside the UK - please contact us for further information.

Due to increases in postage charges we do now need to charge for postage, which is a single rate of £2.50 for order values of less than £100 (free above £100) and use either Royal Mail First Class (untracked service) or APC Courier (tracked service) for mainland UK deliveries.

Orders going to Northern Ireland, Scottish Highlands and British Islands are sent via MyHermes Home Delivery Network which is a 3-5 business day service.  We can upgrade this to a two-day service at extra cost if required.

Please take care when entering your address and email.  We do not accept responsibility for packages sent to an address that has been incorrectly given and we will be unable to send order updates if an email address has been mis-typed.  If an error has been spotted after an order has been placed please contact us as soon as possible so that we can amend any details prior to shipment.


Payment

We accept PayPal and credit/debit cards through this website.


Returns

We are happy to extend our returns window at Christmas time, but please ensure that they are returned before the end of January in unworn, saleable condition and with all the tags/labels still attached.  We will not accept soiled/worn/damaged items.

Please enclose a copy of your invoice together with your instructions (i.e. alternative size or refund) and send your returns to: 
Ruff 'n' Tuff Clothing Ltd
Abbey Cottage
Church Lane
Redenhall
Harleston
Norfolk. IP20 9PB

Please note that we are unable to process any returns unless there is paperwork inside the parcel letting us know who has sent the item back and all tags and labels are still attached!  

Failure to return an item with all its original tags may result in it being sent back to you or a 20% handling fee deducted from any refund.  

*Saleable condition means that items must be returned in the same condition they were received as, unworn with all original tags still attached and free from pet hair, dirt, dust, etc.

Goods returned as faulty will be inspected for a manufacturing defect.  If we deem the item to be faulty a full credit will be issued.

When returning goods, please use a signed-for or registered service for your own safety.  We are unable to accept a proof of postage receipt, as this is not proof of delivery.  www.myhermes.co.uk is a very economical and convenient trackable collection/delivery courier service.

We will not refund your costs in returning the item to us and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective - if this is the case, please contact us BEFORE returning as we cannot refund more than the original transaction amount and will arrange for a collection subject to approved photographic evidence.

Please note that all items remain the responsibility of the customer until we receive it.


Carhartt Warranty

For over 125 years, Carhartt, Inc. has been committed to offering the finest workwear products and customer service available. They stand behind the quality, craftsmanship, and performance of all their products. Carhartt use only the finest materials and apply strict quality control standards to each and every garment and accessory that they sell. Their goal is to ensure your satisfaction with each purchase and provide you the best possible service for years to come.

Since all apparel has an expected service life, this commitment does not cover damage caused by normal wear and tear (including zippers and other hardware), misuse, neglect, or obvious abuse of the garment. Carhartt, Inc. assumes no liability for garments that have had alterations, embroidery, or other ornamentation added to the garment.


*On the rarest occasion there may be a delay either at the Euroepan warehouse or with customs and it may not be possible to keep to our 5 working day despatch time.  Unfortunately we have no control with any such delays, however on these occasions we will do our best to ensure items are sent as quickly as possible when they arrive with us.

COVID-19 Updates
Please note that deliveries may take a little longer than usual during at the moment due to COVID-19 challenges. We thank you for your support and hope to be back to normal as soon as possible - during this time, our telephone lines are not being covered, please use the contact form or email sales@ruffntuffclothing.co.uk with any queries.